XUpdate:We are here to help! A message from our the doctors and staff about COVID19 Click Here for Details

We are here to help! A message from our the doctors and staff about COVID19


Vet in the WoodlandsDear Client,

We wanted to take a moment and let you know that we are here for you and your pet! Your pet’s health is our top priority and our dedicated doctors and staff are here to provide essential veterinary services while we all work together to keep our community safe. In order to continue offering our services, we are making the following changes to our client protocol and lasting for as long as the recommendations are in place. Our new client protocol is as follows:

  1. In order to protect the safety of our team, our doctors and other clients, we must insist that all clients showing signs of illness that can be associated with COVID-19 (cough, fever, etc) remain at home. Please have a healthy family member or friend bring your pet to Creekside Animal Hospital
  2. We are requesting that pet owners do not enter the building, in order to maintain the recommend 6-foot separation/contact distances recommended by the CDC.
  3. When you arrive for your appointment, you should contact our office (281) 351-8387 to alert our team that you have arrived and what type of vehicle you are in. Please remain in your vehicle and our staff will come to you to bring your pet in for his/her appointment. 4. We ask that you remain on-site in your vehicle during your pet's appointment so that you are immediately available should we have any questions and in order to return your pet as quickly as possible to reduce your pet’s stress.
  4. If any additional information is needed prior to performing our diagnostics, or any additional tests are needed beyond the examination, a team member or doctor will contact you via phone.
  5. Once your pet has been fully evaluated, the doctor will contact you - via phone - to go over our findings, recommendations and answer any questions you may have. Your call will then be transferred to a client service representative that will collect payment via credit card over the phone. We ask that you please use credit or debit cards vs other payment types (cash or check) at this time.
  6. Medications dispensed in-house will be brought out to you with your pet when examination, diagnostics, and treatment are complete.

We will continue to strive to offer the same great service while minimizing risk for all parties at this time. We will continue to monitor the situation and communicate any changes. Thank you for your patience and understanding and please let us know if you have any questions or concerns.

Warmly,

The Creekside Animal Hospital Team

For additional COVID-19 information read our latest newsletter.